Refund policy

We have a 3-day return or replacement policy, which means you have 3 days after receiving your item to request a return or replacement, depending on the product type.

Eligibility Criteria

To be eligible for a return or replacement, your item must meet the following conditions:

  • It must be in the same condition that you received it.

  • It must be unworn or unused, with all original tags attached.

  • It must be in its original packaging.

  • You must provide the receipt or proof of purchase.

Note: Eligibility for a return versus a replacement depends entirely on the specific product. Please check your product page or contact us to confirm which applies to your item.

How to Start a Return or Replacement

  1. Contact us immediately at asanacure@protonmail.com within the 3-day window.

  2. If your request is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

Damages and Issues

Please inspect your order immediately upon reception. Contact us right away if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned or replaced:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items or gift cards.

If you have questions or concerns about your specific item, please get in touch with us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at asanacure@protonmail.com.